I��m leaving 5 stars on this, because it is a great product. But do not trust ��s description on used or open box.I bought 2 of these. The first one was new and it was perfect. It does a phenomenal job. It blends smoothly and very quickly. It��s easy to clean. I liked it so much, I bought another one to keep at work.My complaint is not with , it��s with on this one.I thought I��d save a few dollars and buy used, like new condition. I��ve had good luck with this in the past - when it says like new, many times it��s simply a damaged or opened box, but never used. This wasn��t the case. I opened it up and it was disgusting. It was covered in mold and dried food. I didn��t even bother with trying to clean it, I just boxed it up and sent it back. quality control and customer service has gone down tremendously over the last 6 months.